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Returns Policy

Please use the Contact Us form, email us on support@qdsupplies.co.uk or phone on 02380 669628 to arrange or discuss returns, and acquire a Return Number.

Should your item be defective we will replace the item/part upon it's return, or refund the item. The defective item/part in most cases will need to be returned via a Free Post return service provided by Quickdraw Supplies. Faulty/damaged items can be returned up to 30 days of receipt. If we are unable to replace the item/part we will offer an upgraded/alternative item/part or a full refund.

If you no longer require an item (one that is non-defective, and as described), you may return it to us at your own cost within 14 working days of receipt.

Suitable packaging and care must be used to return the item.

You can now recycle your old electricals with us.

If you’re buying a new electrical item, we will recycle your old one for free

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items.

If you are buying a new electrical item, you can return your like for like old electrical item to the following address in person or by post:

Quickdraw Supplies
21-23 Salisbury Road
Totton
Southampton
SO40 3HX

Like for like electrical items can only be returned within 28 days of purchase of the new item.
 
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.  In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
   
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.

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