Returns Policy

Damaged/ Faulty

Should your item be defective we will replace the item/part, or refund you if evidence is provided that the item is faulty/damaged that was not caused by misuse.
The defective item in most cases will not need to be returned if an image is provided. However, in some cases we will have to get the faulty/damaged items returned to us in order to send back to the supplier. Items can be returned up to 30 days after the day of receipt. If we are unable to replace the item/part, depending on the circumstances we will offer a full, or a partial refund.

Late / Missed Delivery

If your order has not been delivered on-time please contact us so we can see what is going on and hopefully provide you with a solution. If you have missed your delivery, depending on the shipping method used, the order may be being held for collection, or a delivery re-attempt may occur.
Please contact us if you have missed your delivery, and we can tell you where it is and what to do next.

Returning an item.

If you no longer require an item, you may return it to us at your own cost within 14 working days of receipt. You will be liable for the return postage.

We will only accept returns providing the item is unused and in a re-sellable condition.

We cannot accept returns on, and not limited to any of the following: swimwear, cosmetics and grooming products, self-assembly items cannot be returned if assembly is part or fully completed, and any product with a security seal that is broken.

Once we have received the item back, it will be assessed. Providing the item is in a re-sellable, unused condition with no damage, you will be refunded for the full item cost within 3 working days.

This does not affect your statutory rights.

Contact Options

To arrange or discuss a return, and any queries please use the following options

• Contact us form
• E-Mail support@qdsupplies.co.uk
• Phone 02380 669628